DTDC Courier & Cargo — Damage in transit

My mother sent a toaster and grill from Rajasthan to maharastra. The courier guy at sending location told not to worry. Nothing needs to be done. Parcel will be sent safely. But i received it yesterday and one whole corner has been broken. Its very heartbreaking. It was a expensive toaster from morphy richards INR4495. I would like you to cover the charges for repair.
And also please let the costumers know clearly if there is any risk involved so that insurance can be done. While searching to complain about this i found out that insurance can also be done. If it had been told earlier i would have taken action accordingly.
Please cover the repair charges. And a better training of the workers