| Address: | 2 nafar koley road |
On 17th of August 2022, I sent my parcel which contained 7 glass frames of lord Krishna pictures via DTDC from Vrindavan to Kolkata. The support person who arrived to pick up the parcel was Pawan Sisodia (mobile:[protected]) who assured us of best packaging and safe doorstep delivery. I had paid Rs 6700 for the delivery and packing whose screenshot is attached. But on unboxing the parcel on 26th of August 2022, we found all the photoframes glasses and frames were broken and have the unboxing videos for proof as well. The Consignment no. is D14881230. We contacted Pawan Sisodia but he is not responding and coordinating. We also mailed a complaint for our loss to [protected]@dtdc.com but not received any response inspite of follow ups. We also dialled up DTDC help line: [protected] but every time a new support answers after waiting for more than 30 minutes and assures the same thing that my issue is being looked on priority but still no actions have been taken and no response has been sent as well. I felt cheated and hurt as it seems the parcels have been intentionally broken to hurt our religious sentiments. This has been a huge loss not only in terms of monetory value but also in terms of religious sentiments.
I would request to take immediate action and refund my money so that I can use it to repair our Lord's pictures.
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