DTDC Courier & Cargo — Damaged my CPU worth 1.2l and not reimbursing for the damages, even though I had it insured

Address:	721, 8th Main Rd, Dollar Layout, 3rd Phase, J. P. Nagar, Bengaluru, Karnataka 560078
Website:	www.dtdc.in

I sent my CPU and UPS from Guwahati to Bangalore on 19th Nov 2022, using DTDC. I exclusive marked them as "Fragile", yet the courier company damaged my CPU and UPS to an extent that it isn't functional at all. It came in broken pieces. I had 2 years worth of work in my SSD (Solid State Drive) and it was all inside it. But due the extent of the damage, everything was lost.

Items damaged :
Graphics card worth 42k
Motherboard worth 12k
SSD worth 10k
Cabinet worth 8k
SMPS worth 8k
Cooler worth 11k
UPS worth 7k

Total damage worth- Rs. 98000

Apart from that, my working files were lost which itself is a huge loss for me as it had 2 years worth of my work.

When I reported this issue to DTDC, they just ignored it and marked the complained as "solved". No personnel is even acknowledging the situation, therefore, I'm not able to follow through with this complaint.

I'm not able to claim the insurance as they are denying any responsibility. Please help. I want to get reimbursed for the stated damaged items, and also want them to claim responsibility for their actions.

Consignment no. D[protected]CPU)
D[protected]UPS)