DTDC Courier & Cargo — damaged the parcel

I booked gift parcel to my brother for rakhi from bangalore to satara. Maharashtra. I booked at dtdc courier service at sk garden office cn numberb45544393 on 25 jul 2017. I packed the gift with good packing materials and booked from dtdc in gud condition. They charged rs.555/- for courier charges. They told once again they will also pack on that. I said & cautioned them, i already packed with gud condition & with gud packing materiak and i requested them if you are packing once again, pl do neatly. They have not taken care while packing hence my brother received the gift on 27 jul 17 today in damaged condition. Who is responsible for this? Customers r having faith on dtdc and believing them so much but courier service is very poor and worst simply they r charging lot of money but goods r not delivering with care & proper. I really felt bad bcoz i sent a gift with so much love & affection to mt brother i dissappointed a lot. Dtdc employees has to learn the things and they sould be honest to the custpmers and they should know the customers feelings, but dtdc failed in that. So sorry to say worst courrier service