DTDC Courier & Cargo — defective courier service

Address:

DTDC Express Ltd,No.3, Victoria Road, Banglore-560047, 110017

I booked a document envelope from office in sheikh sarai branch (Triveni complex), new delhi-110017 on 04/12/2019 at about 12 o, clock vide your consignment no. E[protected]Dtdc couriers). The destination was kanpur-208002. I ordered urgent delivery and paid rs. 400/- for it since the documents were urgent. I was told that it would be 100% delivered on the next date by 2 pm. However, it was not delivered till 12 pm on 06/12/2019 and as such, it had to be taken by the addressee. On tracking, it was found that your site says that the house was locked at about 5.35 pm on 05/12/2019. When i contacted your sheikh sarai office, he talked to your franchisee uf-127 in swarup nagar, kanpur and was told that the house was found locked and 3-4 mobile calls went unanswered. These are lies and falsehoods. The addressee house was occupied and nobody from courier company visited them and further no mobile calls were made.
As a result of your failure to deliver the documents in time, i could not get my car transferred in kanpur and the same got time barred as 15 years have expired. This has caused me a loss of about rs. 50, 000/- being the value of car, which could not be transferred within 15 years. I demand compensation for the same.