| Address: | 516003 | | Website: | www.dtdc.in/tracking/tracking_results.asp |
Sir/madam,
From my company office-kadapa, courier was taken on 1st Oct'18, but booking date showing 2nd oct'18-destination expected given by kadapa branch 3rd at madhugiri office.we have take up inquiry on system but tracking showing kadapa only.branch has confirmed that courier will reach to Bangalore on 3rd evening and at madhugiri 4th morning.we have checked with madhugiri DTDC branch on 11 pm on 4th morning but it was not received, tracking showing still at cuddapah destination only.i have tried Bangalore customer care[protected]wasted more then 1 hour over the phone, every time hold more then 15-20 min, call not allotted to any executive.even i have raised tracking inquiry but no response received.
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Attached scree capture showing tracking details on 4th oct' -4:33 pm, still not updated then booking.after continues followup at branch they confirmed that it is at Hyderabad on 4th upto eveninng.
After promising good service & declaring time tracking & good customer service, in this case i found neither as they promised & nor they take any responsibility for any delay.
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