DTDC Courier & Cargo — Delay in Delivery and Poor customer care service

DTDC Courier & Cargo — Delay in Delivery and Poor customer care service

A antopainadam from Hyderabad, Telangana

I have handed over package to DTDC Madinaguda branch on 28 Jun to sent it to Singapore. It was urgent medicines for my cousin. They charged 2700 Rs and agreed 4 days delivery. The package haven't delivered yet. DTDC tracking info showing "In Transit". I have sent few emails to Customer care and no response from them. I would like to know the actual status and when it will be delivered. Was this information helpful? No (0) Yes (0)
DTDC Courier & Cargo customer support has been notified about the posted complaint. Jul 20, 2020 Updated by antopainadam Tracking number was N21346815 Jul 23, 2020 Updated by antopainadam I got different numbers from DTDC Madinaguda branch person to check the status. Seems those are not customer care numbers. I tried call one number and one lady said will check and asked me to call next day. When I called next day that number was switched off. I got one more number and that guy directed me to another person. That person told " call after some time as I am having lunch". First time I am hearing from a customer care desk like that :) I don't know how to get the right DTDC contact and release my package. Aug 11, 2020 Updated by antopainadam As per the update from DTDC, They handed over the package to UPS and it got stuck in China on 8th July. When I contacted UPS, they said they will provide updates to DTDC only as I am a third party for them. As per the latest update, the package is missing and UPS is searching for it :( Aug 27, 2020 Updated by antopainadam UPS is still investigating the issue. I have sent another set of medicines through DHL and it got delivered in 4 days. I am chasing DTDC for claim and they are waiting for confirmation from UPS.
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