DTDC Courier & Cargo — delay in delivery of consignment

Address:	Pune, Maharashtra, 411001
Website:	DTDC

Courier to me was booked from chandigarh by mr mandeep singh on 28 may 2018 for my address at pune with premium day definite delivery with guaranteed delivery in 24 hrs. The consignment had a very important cloth to reach to me by 29 may 18 for a urgent occasion. However when i checked with dtdc near me they said it has not come. On 30 morning also they said it has not come. After repeated calls, in afternoon the courier office accepted that your courier has already come yesterday and asked me to collect from the office instead of delivering at my home. It was so painful to hear such idiotic response from the courier showing how unprofessional attitude the dtdc staff is having at ghorpadi branch. Such irresponsible behaviour can not be tolerated by any officiel as well as person.
I urgently desire that strict action should be taken against the defaulter so that they do not repeat such disastrous mistakes in future.
Moreever the charges for the day definite delivery service were charged 4 times more and later service has been provided so useless that the entire effort and planning has gone waste.