DTDC Courier & Cargo — Delay in receiving the package

Address:

Bhilai

My friend had sent a package to me on 31.12.2022 from Mumbai by DTDC courier and same was received here at Bhilai office at 04.01.2023 but is not delivered to me on my address till date on 12.01.2023. Have visited the Courier office but they are not handing over the package stating that they do not remember where they have kept the package. Have raised more than 7 mails from where daily I get a mail stating the package will be delivered kindly bear with us. Nothing is happening and no one is giving the concrete answer as to where is the package or when it will be delivered