DTDC Courier & Cargo — Delayed delivery of food item resulted spoilage of food

Address:

Gamma 1 Greater Noida

Dear Sir
I booked 2 kg fresh sweets from Greater Noida to Aligarh UP on 24 April 2023 vide No. Z15312422 and promised to deliver it within a day but it was detoured to Lucknow and lying in stores on the way to Aligarh and could be delivered on 1 May 2023 (8 days) and meanwhile sweets got spoiled and were unfit to consume thus I suffered a loss of cost of sweets (Rs 2000 plus courier charge Rs 360) and agent at Greater Noida and DTDC is not entertaining to refund money. Kindly help.
D. P. Singh