DTDC Courier & Cargo — delivery

Address:

Tinsukia, Assam, 786125

We have booked a parcel via air services with a commitment of 72-96hours delivery.Your pickup boy confirm us that air services is 72-96 hours and surface courier service is maximum six days.
But after expiry of long nine days till date you could not deliver the parcel.Your pickup boy is also not responding properly.

Now, please confirm when this parcel will be delivered.Also confirm how you will compensate for the delayed delivery.
Air [protected]@150---3 to 4 days
Surface [protected]@60--5 to 6 days.
Other services provider is changing
Road [protected]@20--8 to 10 days.

Now please confirm.

Waiting for early response