DTDC Courier & Cargo — delivery delay and unfriendly response by staff.consignment no b58490240

Address:

Kozhikode, Kerala, 673016

Dear Sir ;

I wish to bestow your personal attention to the following matter I experienced, when my son Laban TP tried to sent me an article on 7/11/18 through your courier agency at Bangalore Sanjaynagar branch BF821 to my home at Calicut (KERALA).(consignment no B[protected]
When the article reached calicut, one fellow ( mob no +91 [protected]) instructed me to come and collect it from its KaloorRoad branch at Calicut immediately. When I requested him to deliver it at home as I am out of station, he said he cannot do it as my home is beyond his jurisdiction. ( please note that this KaloorRoad office is only 500 metres away from my home..) . And further he threatened me saying that ; he will return the article to Bangalore if I am not collecting it from his office immediately.
When I reported this matter to the sender (my son), he immediately contacted in that number and informed me then that your agency will deliver it at home through another branch at Pottammel.
The guy in that Pottammel office was also not behaving properly and was scolding us when we asked about its delivery. Fearing that, that guy may tamper the electronic article ; if I complain this before delivery, I could not complain this in your customer care service about this.
We had to seek help from the KaloorRoad guy again for getting it delivered to us.Fortunately this time that guy helped us a lot and after several reminders and requests made by me and my son, they delivered it to me at my house on 14/11/18 evening.After a long period of 7 days, your agency had the mercy to deliver an urgent electronic article from Bangalore to calicut (distance is only 357 km by road ).
The actions and responses from your offices at Calicut make me believe that, it is highly unsafe to depend your agency for any transfer of articles .
It will be better for your agency, make an enquiry in this matter to avoid such incidents in future for your “valuable” customers

With regards

Jahafar T P
Calicut