DTDC Courier & Cargo — delivery denied on time by delivery boy of thatipur branch office

Address:

474011

My parcel was booked from Mumbai to Gwalior on 18/07/19 and not delivered till date i.e., 23/07/19. The tracking number was M75956313 and I track my parcel from website and I couldn't find real time update of parcel, there for no information updated between 20/07/19 to 23/07/19. I got panic and stressed so much because it contains my homeopathy medicine which was already late 2 days to reach me, therefore I contacted everywhere in each from Indore to Gwalior but I didn't got satisfactory answer from anyone. Finally I got update online today that parcel reached Gwalior thatipur branch at 12.30 pm and out of delivery at 13.59 pm. I contacted thatipur branch office that when the parcel will be delivered to me. The person over there on call told parcel has been out of delivery and gave delivery boy number [protected] after so many calls he picked up phone and denied to delivery the parcel without any reason. I am very disappointed with the behaviour of delivery boy he told me that I can't deliver today you come and collect from office. This is very disgusting I am paying courier charges for collecting our parcel from office or it's your duty to deliver at home or address given to you. I am not satisfied with the DTDC courier services and bad behaviour of persons concern in office branch and delivery boy.