DTDC Courier & Cargo — delivery guy asking to pick up courier from office and not delivering at home address

Shantanu223

from Shimla, Himachal Pradesh

Address:	171001
Website:	www.dtdc.in

My shipment from Kolkata has arrived at Shimla and I just received a call from some guy named Narender Kumar and he refused to deliver the courier at the address given and rudely told me to take it from office as he is not going to deliver it to the said location. My house is connected to the highway and is easily accessible for every courier company. But DTDC has always done the same and have never provided at home delivery. Kindly look into the matter. The AWB no. is K08365101 .

I will definitely file a consumer complaint. We are paying for at home delivery but the attitude and the rudeness shown by these highly unprofessional customer care executives/delivery guys is just not acceptable.

Adv. Shantanu Sahota

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 15, 2018

Updated by Shantanu223 Its been 8 hours since the call and they still haven't resolved it and my courier is still undelivered.