DTDC Courier & Cargo — Delivery irregularities in chapra Saran bihar

Address:

841301

I am very upset with dtdt service in chapra (Pin 841301). I had sent one important document by cn no k93686010 dated 6/2/17 from agartala. Which was expected to receive on 10/2/17. But the courier service had delivered it on 13/2/17 to some one else. After so much complaint they told that it was a mistake and then they told to receive it from their office on 18/3/17. They told they will not deliver it to my home although it was their mistake that they delivered wrongly. Is this your service and ethics to talk to a senior citizen?. And also my time was wasted. Is this your insured service??