DTDC Courier & Cargo — delivery issue

Address:

Aizawl, Mizoram, 796001

Hi, i am living in aizawl and i was recently sent a parcel from ahmedabad through dtdc courier service but the franchisee in aizawl keeps saying that they cannot deliver the parcel because it is too far from their office. The given delivery address is at upper bazar, near the civil hospital and dtdc's office is just next to the locality of the delivery address.