DTDC Courier & Cargo — Delivery issue

Worst service i ever seen. I have sent a courrier on 6th of may and till today they are keeping in hub. If my customer visit the hub they are saying they have not received. Worst service by *dtdc. *although i made door delivery by paying premium charges these people are playing with customers. I dont know whom to ask if i call the customer are those people will keep on hold for 15min and hangup. I have also visited the head office peenythey are saying need to check with franchise. That francise will not at all pick the call. If you people cant deliver my item get it back to me i will look into other transport. And stop saying this covid reasons because rest all transport is working at delivery point.

Consignment number:d58408590