I opted for DTDC to courier a special anniversary gift from West Bengal to Kerala. Consignment number X62514559. The consignment has been booked on[protected], the delivery has not been done yet[protected]. It is showing In transit. It normally takes a maximum of 4 days for the delivery from West Bengal to Kerala. It has been more than 13 days still the order has not been delivered.
A service complaint (Complaint No.[protected] has been raised on DTDC official site regarding the issue but no response or follow-ups are done.
When called the Customer care number of DTDC ([protected]) in the Kerala section (Southern State) no one is answering the call even I waited for more than 15 minutes. I have tried more than 10 times in the same number, still the same waiting and no response.
The gift includes sweets also which may get damaged if kept for a long time. Even if the gifts are delivered in the near future, the anniversary has been bygone and the sweets will be of no use.
This is the worst courier service, I have ever seen. I recommend no one opt DTDC for courier service. No customer satisfaction at all. Very poor service.
So I request you to take appropriate action against this worst service. Was this information helpful? | 
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