| Address: | Vasant Kunj, new delhi |
Sir/Madam,
I had booked for delivery with consignment no. D80252817 to Kottayam, Kerala from Delhi
Please see the tracking which I have attached.
The packet has been received but the package was not delivered to the residence. Your in Kalpuzha, Kottayam district, Kerala informed us of the package arriving at the on Saturday 13th. March 2021 but the person there told us that the packet cannot be delivered because of shortage of delivery staff.
I had paid the full amount for delivery at my place and had also insured my package by paying additional amount but this is not the type of service I was expecting. We refused to pick up the packet from the as it should have been delivered to the address on the package. Your staff did not care and did not deliver it. Next day being a Sunday he again did not deliver. Then on Monday 15th. we enquired again and the staff again told us that they did not have the delivery staff. Further, they told us that they would send it in an auto rickshaw and the payment for the same has to be made by us. What rubbish is this???
I had to ultimately go to the in my vehicle and pick up the package.
Is this the kind of service you provide. I had spent almost Rs. 6000/- (including the insurance) and I did not expect this.
I would therefore request you to please take action and inform me the reasons for non delivery at my premises.
Regards,
Joseph Kuok Was this information helpful? | 
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