DTDC Courier & Cargo — delivery person rudeness

Address:

560100

I have worked with most of the courier services a lot for a online shop that i have started. Dtdc delivery people are the worst when it comes to customer interaction.
In case i am not at home, they get irritated, and start being rude to me and say that they cannot leave the parcel in any other house or come to a nearby alternate. Am i supposed to be on leave and stay home waiting for the courier without going to office?
Delivery guy did not call me to give me a heads up as to when he will reach or the day he will reach and was extremely rude to me when i said i am not home for the taking the parcel.
Delivery guy name - ajaya rao mysore (According to true caller)
Delivery area - electronic city