DTDC Courier & Cargo — delivery services not good

I got dtdc courier from nuzvid to geetanjali institute of science and technology kuvur (Mandal), nellore (Dist), ap.
I got call from[protected] this number and guide me come to nellore head office and take your courier but i ask why don't you come to geetanjali institute of science and technology we mention that address only on courier but he told that there is no service to that place then why dtdc accept that address to deliver again i asked then he said that i don't know if you are able take it or not if not i will send it back in 3 days then i asked him in kovur is there dtdc services available he replied yes available then send to kovur i will take from kovur but he replied not possible if you want it take from nellore head if not leave it we will send back.