DTDC Courier & Cargo — Delivery taking 10 days within india

Dear Sir or Madam,
his is follow up to my earlier complaint with DTDC order R43301256. I
got a call from dtdc support Mr. manikandan and he had requested whether I can pickup the parcel. Really not sure what we are doing here. He was saying there is no delivery person available for last 10 days to have the parcel delivered. How can a courier company say this . This is just appalling and unbelievable. This has been sitting at mylapore office from 25th nov and I live 2kms from there and this is the service for things to be delivered inheart of chennai. This is really excellent service from most preferred courier company