DTDC Courier & Cargo — demand draft misplaced

Address:

Hyderabad, Andhra Pradesh, 500096

Parcel sent from hyderabad from office to chennai containing a demand draft never received, also whn i lodged a complaint with company, they didnt even bother to call and fakely updated web tracker to show it has been delivered.

First they didnt reply to various mails regarding the complaint, later on twitter they had to attend the complaint through @dtdcsupport.

All they did is provided a manually overwritten delivery ceritificste which is clearly fake and closed the raised complaint.

Please help me in consumer complaint redressal.

Consignment number h06174404