DTDC Courier & Cargo — Denying the delivery of the product after taking the shipment.

Hi dtdc courer people are denying the shipment to doorsteps and asking me to travel 20+ km to collect the product form their office. I can see the location of mine is serviceable on the portal. But the delivery people are denying on it. I have attached the screenshot as well where it is clearly visible that location 454221 is serviceable and due to that only people have send the courier using dtdc otherwise other vendors are offering services here as well. They are doing fraud for getting business, if they don't have services here then why are they showing it available in the portal. And if they have services here then why are they denying on the delivery of it.