DTDC Courier & Cargo — Didn't receive the parcel and tracking status showed that receiver refused

Address:

A-69, Prakruthi nivas,annaram,dundigal,opp air force academy

We sent a parcel of fruits about 4kgs from gandimaisamma hyderabad DTDC on 30th April 2022 through air even after four days the receiver didn't get the parcel when we tracked it we got the message that the receiver refused to take(tracking no.H[protected].
But the receiver didn't get any cal or any parcel.
When we called dtdc Delhi branch (ph.no.[protected]) he talked very rudly told I do know anything if you want to give complaint you can proceed. Then we called to the hyderabad brach from where we sent the parcel he assured that he will enquire and give us the status .Again next day some another person from Delhi DTDC called(phone.no.[protected])
and told that I only refused it as it was smelling bad. We send fresh fruits and mensioned on the box (handle with care fruits). Who is he to refuse it without intimation. It's really very bad from your side we never expected it we are using DTDC from last 10 years. On 1st May they told he the receiver refused delivery and when we enquired on 3rd they told that it was smelling bad so we only refused if such thing is there they should have informed us. When we enquired they were telling cock and Bull stories after four days
That too we should be intimated with photoes and not even the branch from where we sent got any message. Only after we tracked we got all these information.
We didn't expect this type of service from DTDC. We need explanation regarding this and refund other wise we will give a complaint in consumer court. Expecting positive and quick response from you.