DTDC Courier & Cargo — Disrespectful behavior of service provider

Address:

Kannadi Palakkad, Kerala

My product was supposed to be delivered through DTDC on 12th August, 2020. I received a call during the day product reached destination hub. The service provider was ordering me to come and pick up from the office. I told him to deliver at my home address mentioned in the package, he responded he is new to the area and it's a new office come and pick up from their office. What's the duty of a courier agency and if we are going and picking up then why I need this medium in between. I told him strictly to deliver to my home, the so called courier agency has not delivered product yet. The office is nearly 2 km away from my home. I need strict apology from their side and proper reason why they are treating the customer with indecent behavior.