DTDC Courier & Cargo — docket no: d53065239, shipment wrongly routed and still not delivered after multiple followup.

[protected]@dtdc.com
Aug 19, 2019, 5:41 PM (2 days ago)
to me

Dear Sir/Madam,
Greetings of the day!

Please find the details mentioned underneath for the Case Number : 15119855, against Consignment number D53065239

Shipment has been received at PATNA . We are coordinating with operation team .Please wait we will update you shortly .

Thanking you,

For DTDC Customer Support Team

Anurodh Roy

Atul Kumar
Attachments
Aug 19, 2019, 8:07 PM (2 days ago)
to [protected]@dtdc.com

Hi Anurodh,

Thank you for your response. The status which you have shared is already showing on the portal, but I think you have not noticed my another attachment, which was displaying while registering to complain, transit next location as Ahmedabad and I think which means my shipment is wrongly routed to Ahmedabad, Gujarat. Pls find once again for your ref.

Note: The status which you are referring is as on 13th Aug. 2019. So pls avoid misleading customer.

Regards,
Atul
+91 [protected]

Atul Kumar
8:38 AM (9 hours ago)
to customersupport

Hello Sir,

I am still waiting for my shipment. Can you pls find time and let me know by when it will be delivered?

Regards,
Atul

Atul Kumar
Attachments
5:34 PM (20 minutes ago)
to company_secretary, customersupport

Dear Sir/Madam,

I would like to draw your kind attention towards one piddly issue of my shipment, I know you are not the concerned authority to bring to your notice, but I am helpless and no one is responding to it. If you can direct me to the right concerned person, will be a great help.

The shipment is booked on 9th Aug.2019 and since then I have not received this shipment, though the commitment was to reach within 3 to 4 working days time. I hope you can understand that today is 9th working day which is already over and still no one is bothering to respond and deliver my shipment.

If you will refer the attachment, it has wrongly routed to Ahmedabad, Gujarat, whereas, this shipment suppose to come to Buxar, Bihar. It is not my mistake and I very well informed to your support team on the below email. Attaching once again for your kind ref. & help.

DTDC Docket No: D53065239

Thanks.