Hi, My docket No: is V63552597. I have done the courier on 31st of Dec 2021 having faith on DTDC. It was from Dhanbad to Serampore (Around 4 hrs journey), I thought that it can easily reach within 24 hrs. And your person at DTDC Hirapur, Dhanbad person offered me the premium service, hence I paid double the charges i.e Rs 240 for the same, since it was some important court papers.
But to add to my misfortune, it has still not reached and showing its at Serampore.
I called your call centre person for East zone. She being so rude, just said it will reach today (i.e 3/1/2022) and disconnected. Is it the way you treat your customers?
Very annoying and disappointing.
Now I would request you to act fast and confirm me the delivery status of the same and oblige me.
What kind of customer service are you providing even after taking double the amount?
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