DTDC Courier & Cargo — Document lost (B[protected]

Address:

560008

I had couriered a loan document through dtdc on 2nd june. Till now it has not reached. I called customer care multiple times and i am not able to connect even after waiting for 5 mins. After 4 times, when i could finally connect, the lady told she is checking and would get back to me within 20 minutes and never got back.
I went to the dtdc office. They gave me a number of a person belonging to pune (Desitnation), and the person over there told me he has not received the consignment.
I have sent a mail to dtdt customer support. Have not got any update from them too. But they have created a case# 06567942 even though there is no update from them.

A conservative estimate of my loss because of this is anywhere between[protected] rupees which include -
1. Franking cost for the loan document
2. Travel cost to procure the document from bank, and bbmp office and dtdc office
3. Courier cost
4. Loan decrement document if i have restart the process again it would take another 15-20 days which is 1% of my loan interest extra for a month.

This excluding the leaves i had taken from work. Please refund the loss i have incurred because of this.