DTDC Courier & Cargo — document not received z50593537

Address:panaji, North Goa, Goa, 4035001

When i had called to panaji office regarding enquiry about my document, employee told me it is hold and you to pay online and he want my debit card details which was i refuse to give the card details.
Why my document is hold? Document was send on 3rd febuary 2020 and today is 6 th?
How dtdc employee or franchise can ask about customer debit card and other financial details?
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