DTDC Courier & Cargo — documents not delivered

Address:

Bangalore, Karnataka, 560100

I have couriered some important documents on dated 24 dec 2018 with tracking no. F11248883, but still my courier is not delivered however is in tracking history its showing it is delivered to some security guard but there is no receiver name and contact details is mentioned.

I have tried to contact branch manager he is not at all responding to calls also i have visited to courier office he said we are not responsible for it.

This is really pathetic service by dtdc. They dont care about customer satisfaction.

I have lost my all important documents, kindly check and confirm on this