DTDC Courier & Cargo — domestic consignment no - z76100444 not delivered in 5 days

Website:

jacksonhospital.in

Dear sir,
This is dr. Jaikishan jeswani, had sent courier from rohini, delhi to gurugram on 2/11/2018, with consignment no. - z76100444, but still not delivered to party & sowing rediredted,
So 5 days to deliver local courier why?
The address of gurugram is as follows
Efiling portal private limited
509, sector - 27, huda,
Gurgaon, haryana, 122009 india
Contact number :[protected],[protected]
Cin number : u74900hr2016ptc057817
Email : [protected]@efilingportal.in