DTDC Courier & Cargo — DTDC Courier not delivered and no proper response from DTDC customer care

I have made a courier from Pallikaranai (Chennai) to Mangalagiri (Guntur) on 20th July 2022. Tracking number is - C24859409. Its been almost a week and yet my courier is not delivered to the delivery address. I have tried to reach the DTDC customer care, they are picking up the call only at first instance, promising to deliver as soon as possible but nothing is moving on. I have raised multiple complaints in their query portal and multiple calls over customer care number. Still my courier is not delivered. Request to deliver my parcel to the delivery address or return back to my sending address so that I can arrange for a better delivery service.