DTDC Courier & Cargo — Dtdc Kothrud issue in Wrongly saying receiver is shifted from address

Address:Kothrud dtdc

I have couriered envelope from indore to Pune via dtdc services bearing consignment no. M 20878477, i have tracked it and it says that Receiver shifted from the given address. Though the person to whom I sent it is residing on the same address said that no one came from dtdc.
Dtdc Kothrud man dtdc franchisee is showing it receiver shifted from add.
Kothrud dtdc not even responding my calls.
How can I solve the issue kindly help.
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