DTDC Courier & Cargo — DTDC Laptop Delivery issue

Dear Team,

I have sent the Laptop through DTDC courier from Karur to Chennai on Tuesday(23rd) and it was received at receiver end on thursday(25th) but not in good condition
It was damaged and not properly delivered even it was sent as DTDC plus service

Kindly check and revert back me with details about this issue and check for claim process as it was damaged at receiver's end.

Consignment Number :- V63427334

From Address:-
Nivedha V
56 Raja Nagar, Gandhigramam South, Pasupathipalayam post, Karur-639004
ph no:-[protected], [protected]

To Address:-
Sudarsan Arumugam
SIPCOT IT Park, Hexaware Technologies PVT LTD, H5, Chennai-603103
ph no:-[protected]

I have added the photos for reference...I have sent email to karur branch and support team but not getting any proper response and been following up for more than 10 days

email ids-- branchcjb.[protected]@dtdc.com,
karurgandhigramam.[protected]@fr.dtdc.com
[protected]@dtdc.com,

From company side they shared the quotation for damage so kindly help me to claim that amount as i cant afford this amount due to irresponsibility of courier side even i have sent in DTDC plus courier(paid 750) for safe packages

Thanks,
Nivedha
+12 photos
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
Jul 28, 2022
Updated by Nivedhasabari
Hi Team,

I am still not getting my refund amount even after it was confirmed that DTDC side issue and its worst behaviour from Karur branch when i call and ask them my refund amount.Its been almost 8 months am following up with dtdc customer care but still i haven't received my refund amount

Kindly check and get me response ASAP

Thanks,
Nivedha
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