DTDC Courier & Cargo — dtdc lr/docket copy no: a4448419 booking date. 04.09.2019, shipment missing since last 25 days no response from dtdc team

Address:

Vadodara, Gujarat, 391740

DTDC LR/docket copy No: A4448419 Booking date. 04.09.2019,
The consignment is local delivery i.e. within Gujarat state i.e. from Vadodara to Valsad, must be delivered to destination within two days, today almost month is over still shipment is missing,
Since last 20 days we are doing follow-up with DTDC team to trace/locate said shipment, every time different answer we get from different executive and most importantly no firm commitment we get from DTDC to delivered or return the said shipment neither confirm information for where the said shipment location.
We had mail to customer care too but no replay till date.