DTDC Courier & Cargo — DTDC Plus service

Address:	781003
Website:	DTDC

My Fiancee thought of giving me a surprise this Valentine's Day and so she had a book a courier through DTDC. However, the executives at the DTDC Chandmari Guwahati service point convinced her that if she chooses DTDC plus, the courier would receive Kolkata that same day and it would be delivered to me the very next day morning.I did not receive the courier the very next day nor the day after. When my fiance called the DTDC service in Chandmari, Guwahati they said that they could not deliver the parcel to me as the next day was Saraswati Puja in West Bengal and nobody was working there. Now i fail to understand if it was a holiday the next day then why on Earth did the executives asked my fiancee to book the courier through a premium service by paying a premium price instead of just sending it through standard delivery. Paying a premium charge for a dispatching a courier is not a big deal if it serves the purpose of speedy delivery but it is been 3 days now and i have not received a single call from DTDC courier as yet. Believe me it has been a good Valentine's Day surprise for both o[censored]s. This is a pathetic service from DTDC and I will make sure I will never use their service again nor recommend it to anyone.This is height o[censored]nprofessionalism.