DTDC Courier & Cargo — dtdc tracking shows item delivered, but I didn't get the product

Address:411045

I was expecting a consignment, tracking number is z05219110.
Tracking shows item delivered, but i didn't get the product.
I tried to reach dtdc customer care, they have third class customer service.
Kept waitng me for 20-25 mins and then disconnect the call.
Such pathetic and third class service is not expected from dtdc.

Do the needful and deliver my consignment earliest.
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