DTDC Courier & Cargo — dtdc unable to deliver a key

I have couriered my parcel 6 days back and i was told that it would reach within 3 days. It reached bangalore on the 3rd day it self and fourth day the reason to not deliver is otp not generated, fifth day it said consignment redirected and sizth day it says receiver not available though the receiver has never been contacted. It is really important for me to get the product delivered as my friend would be travelling to bangalore only to help me vacate my rented space in the covid situation. Please help!