DTDC Courier & Cargo — dtdc unable to deliver the courier as committed

Address:

Kotekar Post, Dakshina Kannada, Karnataka, 575022

Respected sir/madam,
I am raising this concern as my courier is not delivered yet by dtdc courier service provider. I have sent a courier on 12th of march 2019 from the location nagercoil kerala dtdc center. This courier has not been delivered as of today (1st april 2019).

I have dropped the mail to dtdc customer service and not received any response from them. (Attaching the mail)
I checked the status in dtdc unfortunately, there is no update post 12th march.
The parcel had a very important item that will not be disclosed here as this is a public platform.

I reached both origin and destination dtdc center, but both the parties saying it is in transit and will not help out.

It is already 20 days now but my parcel is not delivered. So i am here to seek your help to sort the issue and help me to get my parcel.

Below are the details of courier:
Company name: dtdc courier & cargo
Shipment/tracking no. C87389428
Origin: nagercoil
Destination: mangalore
Destination pincode: 575 022
Last status: in transit on 12th of march.

Attaching below details.
Shipping receipt
Online status
Mail sent to the dtdc customer service.

Thanks
Nagaraj alva