DTDC Courier & Cargo — excess charges but delayed delivery vide consignment no. d58761514

Pijush Kumar Sen

Address:

H. No. 41/B, near Christian College road, Kailashnagar, Bhilai (C. G.), 490023

A document was booked in your batanagar kolkata office on 06.06.2020 to deliver in my bhilai residense address. Charged inr 650/- and committed for air shipment to deliver within 03days.
But i received it on tomorrow evening only on 18.06.2020. When i asked the delivery boy about delay, he replied that it's normal course of time taken for delivery as the shipment is transported by road and due to covid presently no air shipping is available.
So the charges taken is excess by the booking office.
Please take necessary action and arrange to refund the additional charges taken.

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DTDC Courier & Cargo customer support has been notified about the posted complaint.