DTDC Courier & Cargo — Extremely poor service

Address:	Rm3 7es
Website:	Dt

I sent a parcel to india from uk on 16th of september and was advised it will take maximum 7 working days to reach destination. I had more than enough time in hand as a contingency and spent £175 for the service. My family needed to receive the parcel by (Friday 30th september) morning and the purpose of sending the parcel was for a ceremony.

The tracking number is[protected]. The last status was the parcel still sitting in delhi since 24th september and afterwards no movement at all!!

In between must have made 100 phone calls in case if there is any hope to receive the parcel on time everytime it's a different story.

I'm sick and tired of your service. There's no point of my family receiving the parcel now. It's not only material value but it's very emotional stuffs that i can't express the loss of not receiving it on time.
I need someone to contact me on [protected] or [protected]@yahoo.co. Uk asap.

I would like to get refund as you couldn't provide your service as per service level agreement.
If i don't hear from you soon i'm going to take next steps which won't be desirable.

Thank you.