DTDC Courier & Cargo — Failed to deliver on time even after being assured for the same

Hi. Unfortunately I am a customer of yours who somehow made a mistake of trusting you to deliver on time. My tracking ID is T10868096. My package was a gift for someone to be delivered on 14 Feb. On being assured by your side that it will be delivered by you on time I made a mistake of giving you the package on 10 Feb. The package was to be delivered in Amritsar and it reached there by 11 Feb. When it was not delivered by 12 feb I called your customer care on the same day and they assured me that it will be delivered on 14feb. When not delivered on 14 by afternoon i again called your customer care at least 5-6times who made me wait 15 min everytime before they decided to pick up my call and again assured me that they will deliver on time. They also gave me the number of your headquarters where the lady in charge of answering would pick the call only once if I tried at least 10 times... However she also assured me that I will receive my package by 6.30 pm. Seeing the track record of your way of attending my queries I was very sure that you couldn't deliver but still I waited... When you failed to deliver I tried to call the lady at the headquarters again who switched off her phone and nobody answered at the customer care... I don't know if the Amritsar branch solely is incompetent or the whole DTDC courier service is pathetic as this had happened to me before also when another package of mine was to be delivered... The man from your side took the package and said it would be delivered to the address... Then a call from your Amritsar headquarters comes and they say we don't deliver at your location, either come and collect it yourself or we are sending the package back... I think pigeons would be more reliable than your courier company to deliver... This is a shame... Even if you deliver the package now it is as useless to me as your courier company...