DTDC Courier & Cargo — fraud and delay in delivery of courier item

Address:	DTDC, metro market, Jharli, Dist Jhajjar, Haryana, 124106
Website:	www.dtdc.in/contact_overview.asp

Hello

I had booked my item for courier at dtdc, jharli, dist jhajjar, haryana on dtd 16.09.2019 for delivery medical card document to artemis hospital where my wife is admitted for operation.
My dtdc reference number is z14926730.

As per communication with mr bhupender, dtdc jharli franchise representative on dtd 16.09.2019, he committed to deliver my courier on dtd 17.09.2019 (Around 10 am to 11 am) at artemis hospital. Item was booked and he charged me rs 250 for that. I have audio recording with mr bhupender, where talk are there regarding delivery commitment and charges charged by him.

Till now, courier has not been delivered to artemis hospital and no status is being updated at dtdc website (Attaching screenshot of status).

From the full day, i am doing follow up with mr bhupender and he is claiming courier will be delivered within 10-15 minutes. At 16:30 hrs, i called him and his phone was not available for call.

Than at 17:00 hrs, i had visited his shop at metro market, jharli dist jhajjar and he was not available at shop and phone number were switched off.

Than i called to the customer care number [protected] but he also not helped me in this regarding. However, he told me that item was not booked under premium service for what mr bhupender charged me. He told me that courier is booked under normal dtdc lite. This is the case of cheating by mr bhupender.

Therefore, it is my apprehension that intentionally online details were not uploaded by mr bhupender as by checking online it will come to my notice that courier is booked under normal dtdc lite.

As courier was very very urgent to deliver at artemis hospital as patient is admited and ready to operated by doctor.

This delay is on account of dtdc and heavy financial loss to me.

Therefore, it is requested to kindly deliver courier at destination at priority, take necessary action your franchise and compensate for financial and mental loss to me.

Matter may please be treated most urgent and important.

Regards