I scheduled a pickup through DTDC courier on 10.4.2022 via their app.The cargo was scheduled to be picked up on 11.4.2022 from Lucknow and delivered to Delhi.DTDC charges a premium amount on their service called "Express Shipping".Under this shipping they guarantee the delivery within 2 days.As per their terms I was charged an amount of Rs.1010 as express shipping charges.On 11.4.2022, I kept waiting for the entire day and there was no call/sms/email from Dtdc for the pickup time or details of the person who would pick up the cargo.At around 4p.m when I called their customer care, I was told that my package will be collected within an hour.However it was not picked.At 5:30, I called the customer care again and I was told that at any cost my package will be picked up by 7p.m.It was not picked up even then.When I called the customer care again, they told me that as per my request, my pickup had been scheduled for the next day.This is an utter lie, manipulation and fraud.Without my request or approval they cannot reschedule the pickup for their own irresponsibility and failure.Even on 12.4.2022, the package was not picked.I have already lost precious 2 days and money because of this fraudulent company.They charge huge sums of money and loot customers in the name of "Express Shipping".
They have no redressal mechanism for initiating refund of money.
Booking number - V72259368
Pickup location - Lucknow
Drop location - Delhi
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