DTDC Courier & Cargo — Fully damaged the content of a parcel

Address:

66 RAMKRISHNA PALLY, POST OFFICE---HALTU, LAND MARK---GANGULY PUKUR

We sent a parcel to silchar vide shipment no d60126818 from kolkata. Whenever trackked, it showed us " out for delivery" on 21.10.2020. No delivery took place on that day. Whenever contacted after a continuous effort for one hour through different chanel ( no one picked up phone), they assured to deliver it on 22.10.20.
The consignee received the parcel in fully wet condition and as a result the inner garments were profusely wet. One old lady was the receipant of the parcel. She complained to us.
Whenever contacted to the chirukandi offife, silchar, in connection to the said parcel, they replied it took place due to rain in silchar, assam on 22.10.20 from 5 a.M. And their godown was totally waterlogged. As a result, the parcel got damaged.
The voice record i.E the statement of the concerned person of silchar office is at our disposal.

We want compensation from your part for this careless activities due to which the content of the parcels get damaged?

we relied on you for a tension free delivery in the midst of numerous courier company existing in the country.

Please inquire after the incident and compensate the loss for which our customer suffers.