DTDC Courier & Cargo — harassment and delayed delivery

Address:

Kolkata, West Bengal

Dear madam
It is wid grt regret i hav to lodge this complaint abt ur franchisee in rashbehari area in kolkata. I had to send imp docu to mumbai on 5th nov. Wen i went there at abt 10am i was told that i shud send by express delivery then guaranteed wil be delivered on tue i. E 6th nov. It was not delivered on 6th. Knowing 7th is a holiday i spoke on d phone as to y it has not bin delivered. Was told that they hav sent a mail n can’t do anything else. Wen til 4pm it was not delivered i went to their office n got angry that i am being harassed n being given false stories abt that mumbai office is closed for 3days n on tue there was no one to receive d courier. Today morning again wen i went was given 2nums of ms. Susan n ms. Vijayeta. I contacted ms susan n told her d entire incident. She was kind enough to giv me a patient hearing n assured me that delivery wil be done. I am so grateful to her that within 2hrs of my speaking to her d envelope was delivered. But i request u to take up wid this franchisee n d manager was one mr. Agarwal who just was misleading me n behaved very rudely wen all d time d fault was at his end.