DTDC Courier & Cargo — Home delivery not done

Address:

VAZHAKKULAM,MUVATTUPUZHA,KERALA

On March 20th 2022, From Bangalore DTDC(BDA complex branch) I have sent a courier to my hometown(Vazhakulam, Muvattupuzha, Kerala) with an availed service(extra charged) of home delivery. But from the Vazhakulam DTDC office it was informed the courier has to pickup from the their office. Hence my parents had to come to the office in order to collect the shipment.This is the 2nd time I'm facing this issue. When I complained to the properietor of Vazhakulam DTDC he replied that the receiver has to mention it beforehand that it was a home delivery service and then only they deliver at my home !!!. I need a proper action to be taken against Vazhakulam DTDC office for denying my paid service. I'm also escalating this complaint DTDC CEO. Following is the Consignment ID

B10158097