DTDC Courier & Cargo — I am complaining about not receiving package no z29394908 & wrong updation in website

Address:

Hassan, Karnataka, 573123

I m receiver of a package tracking no z29394908. That package came to hassan on 1st august but after that every day it is showing out for delivery but he is unable to contact me. The address is a sbi branch address, how can a courier company not able to find a sbi branch??? I have called twice to their bangalore customer care no. But all the representatives are busy for continuous 5 min also i have sent a mail on 7th to [protected]@dtdc.com but they even don't bother to acknowledge. They have returned the package without trying even once. The package contains cloths, the supplier asking charges again delivery. Please solve the matter.