DTDC Courier & Cargo — improper behaviour of delivery agent

Address:Patna, Bihar, 801505

Delivery agent named dhirendra yadav (Patna) was rude and couldn't address the problem with the delivery. He just disconnected the call and didn't even cared about the delivery.
I was supposed to get the delivery on tuesday, and so after tracking the courier dtdc gave me the name and number of delivery agent. When i inquired the agent regarding the delivery, he just said that i have not received the delivery for that area and simply disconnected the call with arrogance. He didn't even spoke to me properly regarding the delivery and how i got his number.
I would like dtdc to take some action and so that these agents do their work properly.
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We have sent consignment through express service by paying 500 rs.. because we were told from banglore it will reach hyderabad within 24hrs...but it reached after 3 days in the evening which is more than normal delivery time.request u to reimburse the express amount.
Sir/Mam my Pasal was delivered to an unknown person and to an irrelevant place and when I called the Lucknow Mahanagar hub they were talking like they don't follow any security home please help
I have booked a courier on 5th August 2019 from jamnagar to Ahmedabad (consignment no. A[protected].But till the date no any status of courier.Not arrived or not returned.totally 3rd class service.

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